Service Level Agreement (SLA)

ClearSkai Technologies, LLC (DBA "SkaiScraper")
Prescott, Arizona
Version: 2026-01
Effective: January 2026

1. Service Availability Target

We will use commercially reasonable efforts to ensure the Service is available 99.5% of the time measured monthly.

2. Excluded Downtime

The Availability Target does NOT apply to:

• Scheduled maintenance
• Third-party outages
• AI-specific features
• User-initiated errors

3. Support Response Targets

• Critical Issues: within 2–6 hours
• Major Issues: within 12–24 hours
• Minor Issues: within 48–72 hours

These are targets, not guarantees.

4. No Financial Remedies

We do not provide credits, refunds, or penalties for downtime.

5. Contact

support@clearskaitechnologies.com