Service Level Agreement — Simple Version

Uptime Goal

We try to keep the system available 99.5% of the time each month.

When downtime does NOT count:

• Server maintenance
• Your internet connection failing
• Outages from vendors

AI features:

AI availability is NOT guaranteed.

Support response time:

• Critical issues: ~2–6 hours
• Major issues: ~12–24 hours

Refunds:

The SLA does NOT provide refunds or credits.

Questions? support@clearskaitechnologies.com